Accessibility Statement

What is digital accessibility?

Digital accessibility refers to a set of rules and best practices that encompass functional, graphical, technical, and editorial aspects.

Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.

An accessible website, for example, allows users to:

• Customise the display using their operating system and/or browser (e.g. enlarging or reducing font size, changing typography, modifying colours, stopping animations, etc.).
• Navigate using assistive technologies such as screen readers or Braille displays.
• Navigate without using a mouse, using only a keyboard, switch devices, or a touchscreen.
• Access videos and audio content with subtitles and/or transcripts.

Commitment to digital accessibility

Payplug Enterprise SAS is committed to ensuring that its websites (internet, intranet, and extranet), mobile applications, business software, and interactive digital kiosks and terminals are accessible, in accordance with Article 47 of Law No. 2005-102 of 11 February 2005 and in line with the goals and commitments of Groupe BPCE, of which it is a part.

Groupe BPCE is currently implementing a programme to enhance digital accessibility, one of the key elements of which is the development of a joint multi-year plan for 2025–2027 across all its entities.

Declaration of non-compliance with RGAA

This temporary statement applies to the website www.payplug.com.

Compliance status

This website is currently not compliant with RGAA (General Accessibility Improvement Guidelines) – version 4.1.2, due to the absence of an audit assessing its compliance.

If the website is scheduled for redesign or decommissioning, no corrective actions will be undertaken.

Establishment of this statement

This accessibility statement was published on 10/10/2024.

Feedback and contact

If you are unable to access any content or service on this site, you can contact us using one of the following methods by describing the issue:

Email us at: contact.accessibilite@payplug.com

Right to appeal

If you identify one or more failures to comply with digital accessibility regulations on this website (e.g. accessibility errors, missing mandatory declarations), and:

• You have contacted us to inform us,
• You have not received a satisfactory response,

Then you may:

Contact Arcom

To report one or more breaches of digital accessibility regulations, please complete the contact form available on Arcom’s official website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you have encountered, you may:

• Contact your regional delegate via the directory of delegates available on the Defender of Rights (Défenseur des droits) website.
• Complete the Defender of Rights complaint form by selecting the topics “I am a victim of discrimination”, then “Private goods and services” and finally “Disability”.
• Send a free letter (no stamp required) to the following address:
  Défenseur des droits
  Libre réponse 71120
  75342 Paris CEDEX 07